The Client
Located just outside Ballina NSW, FoodWorks Wollongbar is a staple of the local community. Proudly family owned and run, Shane Cantania leads a passionate team with a focus on supporting local producers, and offering an incredible grab and go food offer.
The Challenge
“When we were looking to purchase a heated merchandiser for our chickens and hot food, we got a quote from Meris for the Flexeserve heated display, as well as an alternate unit from another supplier. The Flexeserve was more expensive, so we went with the other unit.
From day one of installing the other unit we had a myriad of issues. The hot shelf system ruined the food, everything had to be wrapped in foil and looked terrible!
Somehow it managed to be so hot that it melted the chicken bags, while at the same time the chickens were not up to temp! We were told that the chickens had to be pushed all the way to the back of the shelf to keep them warm” Shane explains.
The Solution
“After three months of this, and an inability for anyone to be able to fix it, we re-approached Meris about the Flexeserve unit and they helped us out. We installed a Flexeserve Zone 4 tier, 1 m unit display, and sent the other back to the other supplier.
The Flexeserve has done all the things they told us it would, and we have not had an issue. Clearly, you get what you pay for and the Flexeserve is worth it”
The team now offer an impressive range of grab and go options, with the support of the Flexeserve. Regular menu features include slow cooked beef and roast vegetables, roast chicken and veggies, chiko rolls, garlic balls, dim sims, ham hock & pea soup (Shane’s family recipe), pulled lamb and cous cous, ham & cheese croissants. The team has reaped the rewards of the hot display with increased sales, extended shelf life and reduced wastage.
For more information on Flexeserve hot food displays, contact Meris on 1800 265 771 or contact us here
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