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Food-to-go is so hot right now

18 October 2020

You may have heard that food is the future of the petrol and convenience industry – but what does that mean for the average store operator? It means that you can experience meaningful sales growth by adding convenient meal options to your customer offering.

Did you know that ‘food on the go’ was the second-fastest-growing product category in the Australian petrol and convenience sector, delivering $659 million in sales during 2019? Also, 92% of ‘food on the go’ shoppers planned to buy the item they purchased, which just goes to show that food alone can drive sales.

The other great thing about food, particularly hot food, is that it helps you to grow sales in other categories like beverages, confectionery, groceries, and fuel. During 2019, when food-to-go was part of a purchase, the average basket size value was 15% higher than the average transaction across all sales.

If customers know they can get a good feed, they’re likely to combine their journey with refueling or picking up some extra groceries. And who buys a hot pie without a cold drink!?

Victorian based multi-site operator, Vantage Fuels has demonstrated the advantage of a strong focus on food during the COVID-19 pandemic. Vantage Fuels Managing Director Haydn Tierney explained, “an established food and coffee offer has enabled [our in store café] Bowser Bean to maintain the majority of its in store trade despite a significant decline in fuel sales due to COVID-19.”

If you thought food handling and preparation required space, skilled labour, and lots of complex processes and procedures, you’re wrong. With the right food products, packaging, and equipment it can be simple enough for your current store layout and staff to accommodate.

This is where Meris Food Equipment comes in. At Meris, we are all about helping petrol and convenience stores grow their sales via our clever food-to-go equipment solutions.

Our innovative range of food equipment is designed to produce and hold/display high-quality fast food without the need for expensive installation or skilled operation. This brings food-to-go within reach of businesses who had assumed it would be too much of a hassle.

We can also help businesses with existing food-to-go offerings to lower overheads by identifying food production processes that can be made more efficient. Or, we can help you grow sales by assisting you to expand and enhance your food-to-go offerings.

Meris Food Equipment is a solutions focussed equipment supplier. We not only work with our customers to develop the right equipment solution, we also assist with the design and placement of equipment installation, menu development, relationships with appropriate food and packaging suppliers, staff training, and ongoing support around measurement and improvement.

We provide great customer service, whether you are a single or multi-store operator, city-based, or in a remote regional location.

To learn more, check out our dedicated petrol & convenience page.

All statistics quoted in this article are sourced from Convenience Measures Australia, State of the Industry Report 2019, commissioned and published by the Australasian Association for Convenience Stores (AACS).

About The Author

Michael Brick is a Partner & General Manager at Meris Food Equipment. For over 20 years he has helped food-to-go businesses boost sales and profitability by introducing innovative food concepts. His passion lies in creating a holistic solution, focusing not just on the right equipment (like Perfect Fryers or Flexeserve displays) but also on perfecting the menu, packaging, and in-store processes for increased sales, basket value, and food traffic.

What Our Clients Say

We have benefited greatly from the individual temperature-controlled shelves, allowing us to hold food at the perfect temperature

“The benefits of the Flexeserve are as promised. We have benefited greatly from the individual temperature-controlled shelves, allowing us to hold food at the perfect temperature, preserving its freshness and increasing the variety of food items we offer, meeting peak mealtimes throughout the day.”

– Clinton & Tanya Loftus, IGA Busselton

We went from $600 to now $5,000 in food a week!

“If you’re not in hot food now, you are 5 years behind. Just go for it and dip your toe in, remember you don’t have to do everything all at once.

We went from $600 to now $5,000 in food a week!”

– John Blazely, Store Owner & Operator, Shell Service Station, Colac

We have benefited greatly from the individual temperature-controlled shelves, allowing us to hold food at the perfect temperature

“The benefits of the Flexeserve are as promised. We have benefited greatly from the individual temperature-controlled shelves, allowing us to hold food at the perfect temperature, preserving its freshness and increasing the variety of food items we offer, meeting peak mealtimes throughout the day.”

– Clinton & Tanya Loftus, IGA Busselton

Country Grocers & Liquor Ballan

Sales increased by a staggering 41%. With year-on-year sales up by 81%

Sales increased by a staggering 41%. With year-on-year sales up by 81%

“The results were almost immediate. Within 2 months, sales were up by 37%. In just six months, sales increased by a staggering 41%. With year-on-year sales up by 81%”.

– Ashlee Plucke, Store Manager, Country Grocers & Liquor Ballan

FoodWorks

“When we were looking to purchase a heated merchandiser for our chickens and hot food, we got a quote on the Flexeserve from Meris as well as an alternate unit from another supplier. The Flexeserve® was more expensive, so we went with the other unit. From day one of installing the other unit we had a myriad of issues.

After three months of this and an inability for anyone to be able to fix it, we re-approached Meris about the Flexeserve® unit, and they helped us out. The Flexeserve has done all the things they told us it would, and we have not had an issue. Clearly, you get what you pay for, and the Flexeserve® is worth it”

Shane Cantania - FoodWorks
Country Grocers & Liquor Ballan

“Our previous hot food display was too hot to touch and was melting the food packaging. The harsh heat was drying the food out, which was limiting shelf life and leading to more food wastage.

With Flexeserve, the results were almost immediate. Within 2 months, sales were up by 37%. In just six months, sales increased by a staggering 41%. With year-on-year sales up by 81%. ”

Ashlee Plucke, Store Manager - Country Grocers & Liquor Ballan

“The FlashGrill is so good.

Always such an even cook. Never have to worry about re-heating, it’s always at temp.

Super easy to clean and nothing ever sticks.

We cover the plate with 30 frozen burgers, cook them, then add another 30 straight away with no change in cooking time between the first lot and the second and get the same great result. It’s really impressive”

Katrina Sanderson, Food Operations Manager - Bowser Bean and Vantage Fuels

It enhances flavours by cooking at low temperatures.

“FlashGRILL completes any food. It enhances flavours by cooking at low temperatures. It can perfectly caramelise and grill the products. It is great for white meat and fish. It is very satisfying to cook different kinds of meats and ensuring clients can fully perceive the differences in tastes due to the specific flavour of each product being preserved.”

Chef Francesco di Maria, - LA FIORENTINA Ristorante-Pasticceria Roma - Italy

“Since I have had the possibility to cook at lower temperatures, meat does not stiffen or burn. It remains evenly cooked and intact, and enhances flavour. Thanks to FlashGRILL, which keeps the temperature even on the full cooking surface, I managed to optimise cooking in my work kitchen. I also use the CLOCHE every day. Thanks to it, I obtain great results with meat and fish, like tuna. I am extremely satisfied.”

Chef Diego Asara, - GINGER SAPORI E SALUTE Roma - RM
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